Intake and Enquiries Coordinator

About CareChoiceCareChoice is a NDIS, DFFH / Human Services Standard and TAC/ WorkSafe registered services provider. We deliver a wide range of services and provide complex support across the Disability sector in a range of settings including home care, residential, community and Specialist Disability Accommodation.CareChoice is committed to service excellence and works closely with clients, their families, and key stakeholders to ensure individuals receive the very best person-centred care. The CareChoice team are passionate about their work and pride themselves in delivering an exceptional calibre of service.Our valuesOur philosophy of service provision is based upon our values of:People, First Brilliant Together Bring Our Best. Always Relentless Optimism Benefits & cultureCareChoice is proud to be an EEO employer. We support an inclusive approach in the workplace. We celebrate our diversity and welcome staff regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.As a CareChoice employee, benefits you’ll be able to take advantage of include:Access to your pay as you earn it via our financial wellbeing partnerEmployee Pathways ScholarshipsEmployee Support FundFree ongoing training and developmentAnnual recognition awardsPaid Pregnancy loss leave for either parentFlexible workA number of employee wellness platforms including EAP, free flu shots and travel discounts.Discounts with major retailers including:Car and Health InsuranceFuelGroceries and foodGas, Electricity, Internet, and Mobile PhonesPet suppliesMovie ticketsOther major retailers such as Catch, Myer, Kmart, Big W, JB Hi Fi plus many more.Monthly Recognition & Reward for Employee of the MonthService Recognition ProgramCareer development opportunities including secondments and Job-Ride-A-Long programFrom the moment you step through our doors, you’ll feel welcome and supported to do your best work and really make a difference in people’s lives.How you’ll make an impactReporting to the Head of Business Partnerships, this important role to our business growth will respond to all sales enquiries.This includes inbound and outbound queries, in a prompt and customer service driven manner, seeking to convert all relevant enquiries to intake and supporting the Growth and Engagement team progress enquiries, maintain contact with clients, prepare documentation, supporting engagement activities and launching new CareChoice Homes.About you:You will be a pleasant, professional, mature and confident person, with exceptional organisational skills and a demonstrated ability to juggle multiple tasks and deadlines.Proven experience in a customer focused Community Services Sector role and an understanding of the NDIS, including Specialist Disability Accommodation are desirable.Ideally, you'll have:A 'can do' attitudeStrong organisational skillsAn ability to cross and up sellExcellent communication skillsPC literate and highly developed administration experienceMandatory Requirements:Current and valid driver’s licenseNDIS Worker Screening Clearance and Working with Children Check (or willing to obtain)NDIS Worker Orientation ModuleEmployment with CareChoice is subject to satisfactory background checks which include Professional References, Employee Working with Children Check, Disability Worker Exclusion Scheme Check and NDIS Worker Screening Clearance.   AUD Australia - VIC Melbourne - All locations Bayside & South Eastern Suburbs Mulgrave 3170

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Intake and Enquiries Coordinator

• Exceptional benefits program, including access to your pay as you earn it!
• Permanent full time role
• Excellent career progression opportunity

About CareChoice

CareChoice is a NDIS, DFFH / Human Services Standard and TAC/ WorkSafe registered services provider. We deliver a wide range of services and provide complex support across the Disability sector in a range of settings including home care, residential, community and Specialist Disability Accommodation.

CareChoice is committed to service excellence and works closely with clients, their families, and key stakeholders to ensure individuals receive the very best person-centred care. The CareChoice team are passionate about their work and pride themselves in delivering an exceptional calibre of service.

Our values

Our philosophy of service provision is based upon our values of:

• People, First 
• Brilliant Together 
• Bring Our Best. Always 
• Relentless Optimism 

Benefits & culture

CareChoice is proud to be an EEO employer. We support an inclusive approach in the workplace. We celebrate our diversity and welcome staff regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.

As a CareChoice employee, benefits you’ll be able to take advantage of include:

• Access to your pay as you earn it via our financial wellbeing partner
• Employee Pathways Scholarships
• Employee Support Fund
• Free ongoing training and development
• Annual recognition awards
• Paid Pregnancy loss leave for either parent
• Flexible work
• A number of employee wellness platforms including EAP, free flu shots and travel discounts.
• Discounts with major retailers including:
• • Car and Health Insurance
  • Fuel
  • Groceries and food
  • Gas, Electricity, Internet, and Mobile Phones
  • Pet supplies
  • Movie tickets
  • Other major retailers such as Catch, Myer, Kmart, Big W, JB Hi Fi plus many more.
• Monthly Recognition & Reward for Employee of the Month
• Service Recognition Program
• Career development opportunities including secondments and Job-Ride-A-Long program

From the moment you step through our doors, you’ll feel welcome and supported to do your best work and really make a difference in people’s lives.

How you’ll make an impact

Reporting to the Head of Business Partnerships, this important role to our business growth will respond to all sales enquiries.

This includes inbound and outbound queries, in a prompt and customer service driven manner, seeking to convert all relevant enquiries to intake and supporting the Growth and Engagement team progress enquiries,
maintain contact with clients, prepare documentation, supporting engagement
activities and launching new CareChoice Homes.

About you:

You will be a pleasant, professional, mature and confident person, with exceptional organisational skills and a demonstrated ability to juggle multiple tasks and deadlines.

Proven experience in a customer focused Community Services Sector role and an understanding of the NDIS, including Specialist Disability Accommodation are desirable.

Ideally, you'll have:

• A 'can do' attitude
• Strong organisational skills
• An ability to cross and up sell
• Excellent communication skills
• PC literate and highly developed administration experience

Mandatory Requirements:

• Current and valid driver’s license
• NDIS Worker Screening Clearance and Working with Children Check (or
  willing to obtain)
• NDIS Worker Orientation Module

Employment with CareChoice is subject to satisfactory background checks which include Professional References, Employee Working with Children Check, Disability Worker Exclusion Scheme Check and NDIS Worker Screening Clearance. 

 

 

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Jo at [email protected], quoting Ref No. 1202398.

 

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