Volunteer Quality Advocate

 About CareChoiceCareChoice is a NDIS, DFFH / Human Services Standard and TAC/ WorkSafe registered disability and youth services provider. We deliver a wide range of services and provide complex support across the Disability, Out of Home Care (OoHC) and Private Aged Care sectors in a range of settings including home care, residential, community and Specialist Disability Accommodation.CareChoice is committed to service excellence and works closely with clients, their families, and key stakeholders to ensure individuals receive the very best person-centered care. The CareChoice team are passionate about their work and pride themselves in delivering an exceptional calibre of service.Our values are:People, First Brilliant Together Bring Our Best. Always Relentless Optimism  About the RoleWould you like the opportunity to stay connected with the community or gain work experience, learn new skills and grow your professional networks?CareChoice has a fantastic opportunity for a Volunteer Quality Advocate to join the team!Reporting to our Customer Experience Manager, the primary objective of the Volunteer Quality Advocate is to safeguard the rights and wellbeing of CareChoice Clients.This will be achieved by visiting eligible client’s homes as directed and agreed with the Customer Experience Manager (announced or unannounced), to observe and report on the quality of the services and support provided by CareChoice.Please note this is a voluntary role and it’s ideally suited for individuals who are able to visit sites Monday to Friday during business hours. A day in the life as a Volunteer Quality Advocate with CareChoice, may see you complete some of the following tasks:Visit CareChoice Clients and complete written reports using the CareChoice Homes of Excellence Quality Assessment Form. Visits should be unannounced where possibleObserve and report on the adequacy of the services provided by CareChoiceWhere possible, communicate with clients to ensure they are being treated with dignity and respectWhere possible, communicate with CareChoice Support Staff to ensure they are supported, engaged and trainedComplete a questionnaire during and/or at the conclusion of the visit detailing any issues of concern, as well as good practice observedRefer any issues to the Customer Experience Manager for resolutionAttend any mandatory training identifiedAttend regular meetings with the CareChoice Customer Experience Manager or other CareChoice Staff where applicable  About YouAs a Volunteer Quality Advocate, you will have strong attention to detail and have the ability to remain objective. In addition, you will have a pro-active attitude and a positive approach to achieving outstanding outcomes for our clients.You will be self-motivated, amiable, honest, perform the role with the highest level of professionalism and integrity, with a genuine customer service focus.Ideally, you’ll have:An interest in and commitment to the rights of people with disabilityExcellent communication and interpersonal skillsAttention to detailAbility to objectively assess the standard and adequacy of services and support being provided to clientsAbility to identify issues and be able to work towards resolutions in the best interests of the clients and CareChoiceAbility to contribute to and prepare reports of visitsQualifications and mandatory Compliance required:Current and valid Victorian driver’s licenseRegistered vehicle and comprehensive vehicle insuranceNDIS Worker Screening Clearance (Volunteer type, free to apply)Volunteer Victorian Working with Children Check (free to apply)Training required:NDIS Worker Orientation Module (free online module)NDIS New Worker Induction Module (free online module)NDIS Supporting Effective Communication  (free online module)Read & Acknowledge CareChoice Code of Conduct How to ApplyIf this sounds like the ideal opportunity providing a sense of purpose for you, we’d love to hear from you. So, don’t delay, apply today using the below link!For further information, please contact Cham Jayaweera via email cjayaweera@carechoice.com.au. Employment with CareChoice is subject to satisfactory background checks which include Professional References, Volunteer Working with Children Check and NDIS Worker Screening Clearance (Volunteer).  AUD Australia - VIC Melbourne - All locations Melbourne 3004